Contact support from the app
Send a support request from any screen; your workspace, the page and recent error IDs are attached for you.
On a computer, open Help in the small menu at the foot of the sidebar (next to Feedback and Settings). It opens the help panel with that screen's tips, articles, shortcuts and Contact support. On a phone, open More, then Help and support.
Send a request
- Press ?, then Contact support.
- Write a short Subject and What happened?
- Leave Add my error IDs from the last 24 hours ticked, unless you would rather not share them.
- Press Send, or Ctrl+Enter (Cmd+Enter on a Mac).
Bloomtack adds your workspace, the page you were on and your latest error IDs, so you do not have to look them up. If your phone loses its signal, what you typed is kept on this device until you can send it.
Replies
We reply within 1 business day, usually much sooner. Each reply arrives by email and in the notification bell, and opens the conversation. Your tickets are listed under Your tickets on Help and support, and Support shows every one. Answer in the conversation; a reply to a closed ticket opens it again.
Close a ticket
When your question is answered, press Close ticket. Changed your mind? Press Undo on the message that appears, or Reopen ticket.
Before you write
- Never send passwords, two-factor codes, AI keys or site keys. Support never asks for them.
- An error ID such as BT-7K3F-9Q2M helps us find exactly what happened. See Error IDs and getting help.
Updated October 4, 2026.